{"site":"coursera.org","task":"education.request_refund","available":true,"recipe":{"uri":"recipe://coursera.org/education.request_refund/public-preflight-v1","version":1,"status":"active","agent_class":"browser_agent_user_present","summary":"Account -> My Purchases -> check Refund Deadline -> Get Refund within the 14-day window; financial-aid enrollments and app-store purchases are excluded. Requires login.","steps":[{"order":1,"instruction":"Open the documented public path for Coursera: Account -> My Purchases -> check Refund Deadline -> Get Refund within the 14-day window; financial-aid enrollments and app-store purchases are excluded. Requires login.","evidence_gate":"Public source or help surface is visible."},{"order":2,"instruction":"Check the listed blockers and policy constraints before entering account, payment, booking, or cancellation state.","evidence_gate":"login_required, policy_parseable"},{"order":3,"instruction":"Stop before any irreversible or user-sensitive action and ask for explicit approval.","evidence_gate":"User approval is captured before final action."}],"guards":["Keep the user present for any login, identity verification, or payment step.","Refunds bought via Apple/Google must use that store's policy, not Coursera.","Provide informational workflow guidance only, not education or admissions advice."],"success_signals":["Refund eligibility shown on My Purchases","Refund confirmation issued"],"expires_at":"2026-06-18T02:28:12.618Z"},"known_blockers":["login_required"],"confidence":{"score":0.32,"level":"low","sample_size":4,"rationale":"Confidence reflects 1.16 effective weight, Wilson bounds 0.163533-0.99255, and Beta posterior mean 0.623502."},"freshness":{"updated_at":"2026-06-17T02:28:12.618Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":4,"source_tiers":["public_web_observation"],"evidence_ids":["top100-education-1-courseraorg-educationrequest-refund","loop-1781004164737-coursera-org-education-request-refund"],"latest_evidence_id":"top100-education-1-courseraorg-educationrequest-refund","notes":["Help center documents the refund window and exclusions clearly; action requires the user's account.","Source: https://www.coursera.support/s/article/209819043-Request-a-refund?language=en_US","Source: https://www.coursera.org/about/terms"]},"trust":{"score":0.38,"level":"low","reporter_count":1,"deduplicated_evidence_count":1,"quarantined_count":0,"rationale":"Trust is based on 1 deduplicated trusted run from 1 reporter."},"recommended_actions":[{"priority":"medium","actor":"agent","action":"Keep the user present for any login, identity verification, or payment step.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."}]}