{"site":"nelnet.com","task":"education.manage_loan_servicing","available":true,"recipe":{"uri":"recipe://nelnet.com/education.manage_loan_servicing/public-preflight-v1","version":1,"status":"active","agent_class":"browser_agent_user_present","summary":"Public pages explain federal loan servicing (payments, plans, forgiveness); account actions require login and identity verification.","steps":[{"order":1,"instruction":"Open the documented public path for Nelnet: Public pages explain federal loan servicing (payments, plans, forgiveness); account actions require login and identity verification.","evidence_gate":"Public source or help surface is visible."},{"order":2,"instruction":"Check the listed blockers and policy constraints before entering account, payment, booking, or cancellation state.","evidence_gate":"login_required, policy_parseable"},{"order":3,"instruction":"Stop before any irreversible or user-sensitive action and ask for explicit approval.","evidence_gate":"User approval is captured before final action."}],"guards":["Keep the user present for any login, identity verification, or payment step.","Loan accounts are sensitive; never change repayment terms without explicit authorization.","Provide informational workflow guidance only, not education or admissions advice."],"success_signals":["Relevant servicing info summarized","Repayment-plan options identified"],"expires_at":"2026-06-18T03:23:50.087Z"},"known_blockers":["login_required"],"confidence":{"score":0.29,"level":"low","sample_size":3,"rationale":"Confidence reflects 0.81 effective weight, Wilson bounds 0.117712-0.993514, and Beta posterior mean 0.59204."},"freshness":{"updated_at":"2026-06-17T03:23:50.087Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":3,"source_tiers":["public_web_observation"],"evidence_ids":["top100-education-38-nelnetcom-educationmanage-loan-servicing","loop-1781009353012-nelnet-com-education-manage-loan-servicing"],"latest_evidence_id":"top100-education-38-nelnetcom-educationmanage-loan-servicing","notes":["Public servicing info parseable; account actions are login-gated.","Source: https://www.nelnet.com/"]},"trust":{"score":0.38,"level":"low","reporter_count":1,"deduplicated_evidence_count":1,"quarantined_count":0,"rationale":"Trust is based on 1 deduplicated trusted run from 1 reporter."},"recommended_actions":[{"priority":"medium","actor":"agent","action":"Keep the user present for any login, identity verification, or payment step.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."}]}