{"site":"anthropic.com","overall_health":"degraded","tasks":[{"site":"anthropic.com","task":"customer_support.account_or_billing_help","health":"degraded","aes":78,"outcome_rate":0.784,"known_blockers":["login_required","human_handoff_required"],"recipe_uri":"recipe://anthropic.com/customer_support.account_or_billing_help/public-preflight-v1","policy_notes":{"public_path":"Anthropic official public help/contact source -> select account, order, billing, refund, warranty, complaint, or service issue -> collect required identifiers and stop before submitting any support request, chat, claim, appeal, or account-recovery action.","task_family":"support","seo_angle":"Anthropic customer support preflight for AI agents: account gates, handoffs, and case signals","confidence_note":"Official public support/help source was used for a read-only preflight. 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