{"site":"chewy.com","overall_health":"degraded","tasks":[{"site":"chewy.com","task":"commerce.check_return_policy","health":"degraded","aes":75,"outcome_rate":0.748,"known_blockers":["login_required","human_handoff_required","hidden_modal"],"recipe_uri":"recipe://chewy.com/commerce.check_return_policy/public-preflight-v1","policy_notes":{"public_path":"Official public return, refund, order-help, buyer-protection, or tracking page -> read policy, exceptions, account/order requirements, and self-service entry points; stop before any account, cart, label, refund, cancellation, or payment action.","task_family":"return","seo_angle":"Chewy returns and refunds: AI agent preflight checklist","confidence_note":"Official public policy/help page was used for a read-only preflight. Item-specific and order-specific outcomes still require a user-present canary.","launch_set":"first_300_public_preflight"},"confidence":{"score":0.29,"level":"low","sample_size":3,"rationale":"Confidence reflects 0.81 effective weight, Wilson bounds 0.098834-0.987735, and Beta posterior mean 0.571639."},"freshness":{"updated_at":"2026-06-17T04:27:30.913Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":3,"source_tiers":["public_web_observation"],"evidence_ids":["top100-commerce-19-chewycom-commercecheck-return-policy","loop-1781005656853-chewy-com-commerce-check-return-policy"],"latest_evidence_id":"top100-commerce-19-chewycom-commercecheck-return-policy","notes":["Official public policy/help page was used for a read-only preflight. Item-specific and order-specific outcomes still require a user-present canary.","Source: https://www.chewy.com/app/content/returns"]},"trust":{"score":0.38,"level":"low","reporter_count":1,"deduplicated_evidence_count":1,"quarantined_count":0,"rationale":"Trust is based on 1 deduplicated trusted run from 1 reporter."},"dimensions":[{"key":"reachability","score":63,"sample_size":3,"rationale":"Derived from AES 75 and observed friction for reachability."},{"key":"navigability","score":75,"sample_size":3,"rationale":"Derived from AES 75 and observed friction for navigability."},{"key":"task_completability","score":63,"sample_size":3,"rationale":"Derived from AES 75 and observed friction for task_completability."},{"key":"transactability","score":75,"sample_size":3,"rationale":"Derived from AES 75 and observed friction for transactability."},{"key":"recoverability","score":63,"sample_size":3,"rationale":"Derived from AES 75 and observed friction for recoverability."},{"key":"policy_parseability","score":75,"sample_size":3,"rationale":"Derived from AES 75 and observed friction for policy_parseability."},{"key":"trust_safety","score":75,"sample_size":3,"rationale":"Derived from AES 75 and observed friction for trust_safety."},{"key":"efficiency","score":63,"sample_size":3,"rationale":"Derived from AES 75 and observed friction for efficiency."}],"segments":[{"segment":{"stack":"codex-browser-loop","model":"gpt-5","browser_runtime":"codex-in-app-browser","identity_class":"agent_user"},"aes":80,"outcome_rate":0.8,"sample_size":1,"confidence":{"score":0.23,"level":"low","sample_size":1,"rationale":"Confidence reflects 0.11 effective weight, Wilson bounds 0.018047-0.998853, and Beta posterior mean 0.51582."},"freshness":{"updated_at":"2026-06-09T11:47:36.953Z","age_days":7.7,"status":"aging","rationale":"Latest evidence is 7.7 days old."},"known_blockers":["login_required","hidden_modal"]}],"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use public policy pages for planning only; require user-present account, order, receipt, or payment context before starting a return, refund, cancellation, checkout, or shipment lookup.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]},{"site":"chewy.com","task":"customer_support.pet_order_support","health":"degraded","aes":79,"outcome_rate":0.791,"known_blockers":["login_required","human_handoff_required","hidden_modal"],"recipe_uri":"recipe://chewy.com/customer_support.pet_order_support/public-preflight-v1","policy_notes":{"public_path":"Chewy official public help/contact source -> select account, order, billing, refund, warranty, complaint, or service issue -> collect required identifiers and stop before submitting any support request, chat, claim, appeal, or account-recovery action.","task_family":"support","seo_angle":"Chewy customer support preflight for AI agents: account gates, handoffs, and case signals","confidence_note":"Official public support/help source was used for a read-only preflight. Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","launch_set":"first_300_public_preflight"},"confidence":{"score":0.29,"level":"low","sample_size":3,"rationale":"Confidence reflects 0.81 effective weight, Wilson bounds 0.110141-0.991471, and Beta posterior mean 0.584087."},"freshness":{"updated_at":"2026-06-17T04:27:30.913Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":3,"source_tiers":["public_web_observation"],"evidence_ids":["top100-customer_support-11-chewycom-customer-supportpet-order-support","loop-1781005107423-chewy-com-customer-support-pet-order-support"],"latest_evidence_id":"top100-customer_support-11-chewycom-customer-supportpet-order-support","notes":["Official public support/help source was used for a read-only preflight. Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","Source: https://www.chewy.com/app/content/contact"]},"trust":{"score":0.38,"level":"low","reporter_count":1,"deduplicated_evidence_count":1,"quarantined_count":0,"rationale":"Trust is based on 1 deduplicated trusted run from 1 reporter."},"dimensions":[{"key":"reachability","score":67,"sample_size":3,"rationale":"Derived from AES 79 and observed friction for reachability."},{"key":"navigability","score":79,"sample_size":3,"rationale":"Derived from AES 79 and observed friction for navigability."},{"key":"task_completability","score":67,"sample_size":3,"rationale":"Derived from AES 79 and observed friction for task_completability."},{"key":"transactability","score":79,"sample_size":3,"rationale":"Derived from AES 79 and observed friction for transactability."},{"key":"recoverability","score":67,"sample_size":3,"rationale":"Derived from AES 79 and observed friction for recoverability."},{"key":"policy_parseability","score":79,"sample_size":3,"rationale":"Derived from AES 79 and observed friction for policy_parseability."},{"key":"trust_safety","score":79,"sample_size":3,"rationale":"Derived from AES 79 and observed friction for trust_safety."},{"key":"efficiency","score":67,"sample_size":3,"rationale":"Derived from AES 79 and observed friction for efficiency."}],"segments":[{"segment":{"stack":"codex-browser-loop","model":"gpt-5","browser_runtime":"codex-in-app-browser","identity_class":"agent_user"},"aes":80,"outcome_rate":0.8,"sample_size":1,"confidence":{"score":0.23,"level":"low","sample_size":1,"rationale":"Confidence reflects 0.11 effective weight, Wilson bounds 0.018044-0.998853, and Beta posterior mean 0.515818."},"freshness":{"updated_at":"2026-06-09T11:38:27.685Z","age_days":7.7,"status":"aging","rationale":"Latest evidence is 7.7 days old."},"known_blockers":["login_required","hidden_modal"]}],"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use public help/contact pages only until the user is present and has authorized account-specific support.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]},{"site":"chewy.com","task":"commerce.find_return_refund_help","health":"degraded","aes":80,"outcome_rate":0.8,"known_blockers":["login_required","hidden_modal"],"recipe_uri":null,"policy_notes":{},"confidence":{"score":0.23,"level":"low","sample_size":1,"rationale":"Confidence reflects 0.11 effective weight, Wilson bounds 0.018163-0.998845, and Beta posterior mean 0.515919."},"freshness":{"updated_at":"2026-06-09T18:41:08.255Z","age_days":7.4,"status":"aging","rationale":"Latest evidence is 7.4 days old."},"evidence":{"sample_size":1,"source_tiers":["public_web_observation"],"evidence_ids":["loop-1781030468071-chewy-com-commerce-find-return-refund-help"],"latest_evidence_id":"loop-1781030468071-chewy-com-commerce-find-return-refund-help","notes":["Status is derived from reported runs stored in this server process."]},"trust":{"score":0.38,"level":"low","reporter_count":1,"deduplicated_evidence_count":1,"quarantined_count":0,"rationale":"Trust is based on 1 deduplicated trusted run from 1 reporter."},"dimensions":[{"key":"reachability","score":68,"sample_size":1,"rationale":"Derived from AES 80 and observed friction for reachability."},{"key":"navigability","score":80,"sample_size":1,"rationale":"Derived from AES 80 and observed friction for navigability."},{"key":"task_completability","score":80,"sample_size":1,"rationale":"Derived from AES 80 and observed friction for task_completability."},{"key":"transactability","score":80,"sample_size":1,"rationale":"Derived from AES 80 and observed friction for transactability."},{"key":"recoverability","score":80,"sample_size":1,"rationale":"Derived from AES 80 and observed friction for recoverability."},{"key":"policy_parseability","score":80,"sample_size":1,"rationale":"Derived from AES 80 and observed friction for policy_parseability."},{"key":"trust_safety","score":80,"sample_size":1,"rationale":"Derived from AES 80 and observed friction for trust_safety."},{"key":"efficiency","score":80,"sample_size":1,"rationale":"Derived from AES 80 and observed friction for efficiency."}],"segments":[{"segment":{"stack":"codex-browser-loop","model":"gpt-5","browser_runtime":"codex-in-app-browser","identity_class":"agent_user"},"aes":80,"outcome_rate":0.8,"sample_size":1,"confidence":{"score":0.23,"level":"low","sample_size":1,"rationale":"Confidence reflects 0.11 effective weight, Wilson bounds 0.018164-0.998845, and Beta posterior mean 0.51592."},"freshness":{"updated_at":"2026-06-09T18:41:08.255Z","age_days":7.4,"status":"aging","rationale":"Latest evidence is 7.4 days old."},"known_blockers":["login_required","hidden_modal"]}],"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use preflight output as the execution guardrail and report the final outcome.","expected_impact":"Improves future confidence and catches drift."}]},{"site":"chewy.com","task":"commerce.find_return_policy_help","health":"degraded","aes":80,"outcome_rate":0.8,"known_blockers":["login_required","hidden_modal","forced_account_creation"],"recipe_uri":null,"policy_notes":{},"confidence":{"score":0.23,"level":"low","sample_size":1,"rationale":"Confidence reflects 0.11 effective weight, Wilson bounds 0.018148-0.998846, and Beta posterior mean 0.515906."},"freshness":{"updated_at":"2026-06-09T17:47:08.463Z","age_days":7.4,"status":"aging","rationale":"Latest evidence is 7.4 days old."},"evidence":{"sample_size":1,"source_tiers":["public_web_observation"],"evidence_ids":["loop-1781027228343-chewy-com-commerce-find-return-policy-help"],"latest_evidence_id":"loop-1781027228343-chewy-com-commerce-find-return-policy-help","notes":["Status is derived from reported runs stored in this server process."]},"trust":{"score":0.38,"level":"low","reporter_count":1,"deduplicated_evidence_count":1,"quarantined_count":0,"rationale":"Trust is based on 1 deduplicated trusted run from 1 reporter."},"dimensions":[{"key":"reachability","score":68,"sample_size":1,"rationale":"Derived from AES 80 and observed friction for reachability."},{"key":"navigability","score":68,"sample_size":1,"rationale":"Derived from AES 80 and observed friction for navigability."},{"key":"task_completability","score":80,"sample_size":1,"rationale":"Derived from AES 80 and observed friction for task_completability."},{"key":"transactability","score":80,"sample_size":1,"rationale":"Derived from AES 80 and observed friction for transactability."},{"key":"recoverability","score":80,"sample_size":1,"rationale":"Derived from AES 80 and observed friction for recoverability."},{"key":"policy_parseability","score":80,"sample_size":1,"rationale":"Derived from AES 80 and observed friction for policy_parseability."},{"key":"trust_safety","score":80,"sample_size":1,"rationale":"Derived from AES 80 and observed friction for trust_safety."},{"key":"efficiency","score":68,"sample_size":1,"rationale":"Derived from AES 80 and observed friction for efficiency."}],"segments":[{"segment":{"stack":"codex-browser-loop","model":"gpt-5","browser_runtime":"codex-in-app-browser","identity_class":"agent_user"},"aes":80,"outcome_rate":0.8,"sample_size":1,"confidence":{"score":0.23,"level":"low","sample_size":1,"rationale":"Confidence reflects 0.11 effective weight, Wilson bounds 0.018148-0.998846, and Beta posterior mean 0.515906."},"freshness":{"updated_at":"2026-06-09T17:47:08.463Z","age_days":7.4,"status":"aging","rationale":"Latest evidence is 7.4 days old."},"known_blockers":["login_required","hidden_modal","forced_account_creation"]}],"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use preflight output as the execution guardrail and report the final outcome.","expected_impact":"Improves future confidence and catches drift."}]}],"incidents":[],"confidence":{"score":0.26,"level":"low","sample_size":8,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-17T04:27:30.913Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":8,"source_tiers":["public_web_observation"],"evidence_ids":["top100-commerce-19-chewycom-commercecheck-return-policy","loop-1781005656853-chewy-com-commerce-check-return-policy","top100-customer_support-11-chewycom-customer-supportpet-order-support","loop-1781005107423-chewy-com-customer-support-pet-order-support","loop-1781030468071-chewy-com-commerce-find-return-refund-help","loop-1781027228343-chewy-com-commerce-find-return-policy-help"],"latest_evidence_id":"loop-1781027228343-chewy-com-commerce-find-return-policy-help","notes":["Official public policy/help page was used for a read-only preflight. Item-specific and order-specific outcomes still require a user-present canary.","Source: https://www.chewy.com/app/content/returns","Official public support/help source was used for a read-only preflight. Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","Source: https://www.chewy.com/app/content/contact","Status is derived from reported runs stored in this server process."]},"trust":{"score":0.38,"level":"low","reporter_count":4,"deduplicated_evidence_count":4,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use public policy pages for planning only; require user-present account, order, receipt, or payment context before starting a return, refund, cancellation, checkout, or shipment lookup.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."},{"priority":"medium","actor":"agent","action":"Use public help/contact pages only until the user is present and has authorized account-specific support.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Use preflight output as the execution guardrail and report the final outcome.","expected_impact":"Improves future confidence and catches drift."}]}