{"site":"copaair.com","overall_health":"blocked","tasks":[{"site":"copaair.com","task":"travel.manage_flight_reservation","health":"blocked","aes":72,"outcome_rate":0.724,"known_blockers":["login_required","2fa_user_present","price_mismatch"],"recipe_uri":"recipe://copaair.com/travel.manage_flight_reservation/public-preflight-v1","policy_notes":{"public_path":"Official manage-trip, my-trips, refund, or cancellation pages show where an agent would review a flight reservation, disruption option, or refund request.","task_family":"cancel","seo_angle":"Copa Airlines Flight Changes and Refunds: Public Preflight for AI Agents","confidence_note":"Official airline pages identify the workflow entry point and policy surface; actual reservation handling remains authenticated and user-present.","launch_set":"first_300_public_preflight"},"confidence":{"score":0.28,"level":"low","sample_size":3,"rationale":"Confidence reflects 0.81 effective weight, Wilson bounds 0.092786-0.985355, and Beta posterior mean 0.564661."},"freshness":{"updated_at":"2026-06-17T03:22:11.498Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":3,"source_tiers":["public_web_observation"],"evidence_ids":["top100-travel-46-copaaircom-travelmanage-flight-reservation","loop-1781012327090-copaair-com-travel-manage-flight-reservation"],"latest_evidence_id":"top100-travel-46-copaaircom-travelmanage-flight-reservation","notes":["Official airline pages identify the workflow entry point and policy surface; actual reservation handling remains authenticated and user-present.","Source: https://www.copaair.com/en-us/"]},"trust":{"score":0.38,"level":"low","reporter_count":1,"deduplicated_evidence_count":1,"quarantined_count":0,"rationale":"Trust is based on 1 deduplicated trusted run from 1 reporter."},"dimensions":[{"key":"reachability","score":60,"sample_size":3,"rationale":"Derived from AES 72 and observed friction for reachability."},{"key":"navigability","score":72,"sample_size":3,"rationale":"Derived from AES 72 and observed friction for navigability."},{"key":"task_completability","score":72,"sample_size":3,"rationale":"Derived from AES 72 and observed friction for task_completability."},{"key":"transactability","score":60,"sample_size":3,"rationale":"Derived from AES 72 and observed friction for transactability."},{"key":"recoverability","score":72,"sample_size":3,"rationale":"Derived from AES 72 and observed friction for recoverability."},{"key":"policy_parseability","score":72,"sample_size":3,"rationale":"Derived from AES 72 and observed friction for policy_parseability."},{"key":"trust_safety","score":60,"sample_size":3,"rationale":"Derived from AES 72 and observed friction for trust_safety."},{"key":"efficiency","score":60,"sample_size":3,"rationale":"Derived from AES 72 and observed friction for efficiency."}],"segments":[{"segment":{"stack":"codex-browser-loop","model":"gpt-5","browser_runtime":"codex-in-app-browser","identity_class":"agent_user"},"aes":100,"outcome_rate":1,"sample_size":1,"confidence":{"score":0.23,"level":"low","sample_size":1,"rationale":"Confidence reflects 0.11 effective weight, Wilson bounds 0.028231-1, and Beta posterior mean 0.526426."},"freshness":{"updated_at":"2026-06-09T13:38:47.211Z","age_days":7.6,"status":"aging","rationale":"Latest evidence is 7.6 days old."},"known_blockers":[]}],"recommended_actions":[{"priority":"high","actor":"agent","action":"Do not cancel, rebook, select paid seats, or accept a fare difference without explicit user approval.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"high","actor":"agent","action":"Require total-price verification immediately before final submission.","expected_impact":"Reduces high-regret transaction errors."}]}],"incidents":[{"id":"incident_copaair_com_travel_manage_flight_reservation","task":"travel.manage_flight_reservation","severity":"high","opened_at":"2026-06-17T03:22:11.498Z","status":"open","summary":"Blocking friction observed for travel.manage_flight_reservation: login_required, 2fa_user_present, price_mismatch"}],"confidence":{"score":0.28,"level":"low","sample_size":3,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-17T03:22:11.498Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":3,"source_tiers":["public_web_observation"],"evidence_ids":["top100-travel-46-copaaircom-travelmanage-flight-reservation","loop-1781012327090-copaair-com-travel-manage-flight-reservation"],"latest_evidence_id":"loop-1781012327090-copaair-com-travel-manage-flight-reservation","notes":["Official airline pages identify the workflow entry point and policy surface; actual reservation handling remains authenticated and user-present.","Source: https://www.copaair.com/en-us/"]},"trust":{"score":0.38,"level":"low","reporter_count":1,"deduplicated_evidence_count":1,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"high","actor":"agent","action":"Do not cancel, rebook, select paid seats, or accept a fare difference without explicit user approval.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"high","actor":"agent","action":"Require total-price verification immediately before final submission.","expected_impact":"Reduces high-regret transaction errors."}]}