{"site":"cox.com","overall_health":"degraded","tasks":[{"site":"cox.com","task":"customer_support.service_or_billing_help","health":"degraded","aes":82,"outcome_rate":0.818,"known_blockers":["login_required","human_handoff_required"],"recipe_uri":"recipe://cox.com/customer_support.service_or_billing_help/public-preflight-v1","policy_notes":{"public_path":"Cox official public help/contact source -> select account, order, billing, refund, warranty, complaint, or service issue -> collect required identifiers and stop before submitting any support request, chat, claim, appeal, or account-recovery action.","task_family":"support","seo_angle":"Cox customer support preflight for AI agents: account gates, handoffs, and case signals","confidence_note":"Official public support/help source was used for a read-only preflight. 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Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","Source: https://www.cox.com/residential/contactus.html"]},"trust":{"score":0.38,"level":"low","reporter_count":1,"deduplicated_evidence_count":2,"quarantined_count":0,"rationale":"Trust is based on 2 deduplicated trusted runs from 1 reporter."},"dimensions":[{"key":"reachability","score":70,"sample_size":4,"rationale":"Derived from AES 82 and observed friction for reachability."},{"key":"navigability","score":82,"sample_size":4,"rationale":"Derived from AES 82 and observed friction for navigability."},{"key":"task_completability","score":70,"sample_size":4,"rationale":"Derived from AES 82 and observed friction for task_completability."},{"key":"transactability","score":82,"sample_size":4,"rationale":"Derived from AES 82 and observed friction for transactability."},{"key":"recoverability","score":70,"sample_size":4,"rationale":"Derived from AES 82 and observed friction for recoverability."},{"key":"policy_parseability","score":82,"sample_size":4,"rationale":"Derived from AES 82 and observed friction for policy_parseability."},{"key":"trust_safety","score":82,"sample_size":4,"rationale":"Derived from AES 82 and observed friction for trust_safety."},{"key":"efficiency","score":70,"sample_size":4,"rationale":"Derived from AES 82 and observed friction for efficiency."}],"segments":[{"segment":{"stack":"codex-browser-loop","model":"gpt-5","browser_runtime":"codex-in-app-browser","identity_class":"agent_user"},"aes":100,"outcome_rate":1,"sample_size":1,"confidence":{"score":0.23,"level":"low","sample_size":1,"rationale":"Confidence reflects 0.11 effective weight, Wilson bounds 0.028253-1, and Beta posterior mean 0.526446."},"freshness":{"updated_at":"2026-06-09T14:00:29.441Z","age_days":7.6,"status":"aging","rationale":"Latest evidence is 7.6 days 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from AES 80 and observed friction for efficiency."}],"segments":[{"segment":{"stack":"codex-browser-loop","model":"gpt-5","browser_runtime":"codex-in-app-browser","identity_class":"agent_user"},"aes":80,"outcome_rate":0.8,"sample_size":1,"confidence":{"score":0.23,"level":"low","sample_size":1,"rationale":"Confidence reflects 0.11 effective weight, Wilson bounds 0.018134-0.998847, and Beta posterior mean 0.515894."},"freshness":{"updated_at":"2026-06-09T15:49:15.978Z","age_days":7.5,"status":"aging","rationale":"Latest evidence is 7.5 days old."},"known_blockers":["login_required"]}],"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use preflight output as the execution guardrail and report the final outcome.","expected_impact":"Improves future confidence and catches drift."}]}],"incidents":[],"confidence":{"score":0.27,"level":"low","sample_size":5,"rationale":"Aggregated across available task-level confidence 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