{"site":"doordash.com","overall_health":"degraded","tasks":[{"site":"doordash.com","task":"food_local.cancel_order","health":"degraded","aes":65,"outcome_rate":0.646,"known_blockers":["login_required","human_handoff_required"],"recipe_uri":"recipe://food_local.cancel_order/doordash-cancel-order/v1","policy_notes":{"observation_method":"public_official_help_or_docs_page","observation_date":"2026-06-17","cancellation_path":"orders_live_order_help_cancel_order","refund_branching":"restaurant_confirmation_and_dasher_assignment_dependent","escalation":"live_agent_when_self_help_cannot_resolve","source_urls":"https://help.doordash.com/en-us/consumers/article/how-do-i-cancel-my-order"},"confidence":{"score":0.28,"level":"low","sample_size":3,"rationale":"Confidence reflects 0.81 effective weight, Wilson bounds 0.074597-0.976424, and Beta posterior mean 0.542222."},"freshness":{"updated_at":"2026-06-17T03:22:11.498Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":3,"source_tiers":["public_web_observation"],"evidence_ids":["public-doordash-cancel-order","public-doordash-cancel-refund-status","loop-1781004092772-doordash-com-food-local-cancel-order"],"latest_evidence_id":"public-doordash-cancel-refund-status","notes":["DoorDash documents cancellation from a live order's Help flow, with refund or credit depending on restaurant confirmation and Dasher assignment.","Source: https://help.doordash.com/en-us/consumers/article/how-do-i-cancel-my-order"]},"trust":{"score":0.38,"level":"low","reporter_count":1,"deduplicated_evidence_count":1,"quarantined_count":0,"rationale":"Trust is based on 1 deduplicated trusted run from 1 reporter."},"dimensions":[{"key":"reachability","score":53,"sample_size":3,"rationale":"Derived from AES 65 and observed friction for reachability."},{"key":"navigability","score":65,"sample_size":3,"rationale":"Derived from AES 65 and observed friction for 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flows."}]},{"site":"doordash.com","task":"food_local.resolve_missing_item","health":"degraded","aes":64,"outcome_rate":0.64,"known_blockers":["login_required","human_handoff_required"],"recipe_uri":"recipe://food_local.resolve_missing_item/doordash-missing-item/v1","policy_notes":{"observation_method":"public_official_help_or_docs_page","observation_date":"2026-06-17","issue_path":"orders_delivered_help_order_issues_missing_or_incorrect_items","evidence":"photo_evidence_may_be_requested","resolution":"credit_refund_or_redelivery_when_available","source_urls":"https://help.doordash.com/en-us/consumers/article/my-order-was-missing-an-item-incorrect-order | https://help.doordash.com/en-us/consumers/article/terms-of-the-quality-guarantee"},"confidence":{"score":0.27,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.064509-0.978647, and Beta posterior mean 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arrive."},"dimensions":[{"key":"reachability","score":52,"sample_size":2,"rationale":"Derived from AES 64 and observed friction for reachability."},{"key":"navigability","score":64,"sample_size":2,"rationale":"Derived from AES 64 and observed friction for navigability."},{"key":"task_completability","score":52,"sample_size":2,"rationale":"Derived from AES 64 and observed friction for task_completability."},{"key":"transactability","score":64,"sample_size":2,"rationale":"Derived from AES 64 and observed friction for transactability."},{"key":"recoverability","score":52,"sample_size":2,"rationale":"Derived from AES 64 and observed friction for recoverability."},{"key":"policy_parseability","score":64,"sample_size":2,"rationale":"Derived from AES 64 and observed friction for policy_parseability."},{"key":"trust_safety","score":64,"sample_size":2,"rationale":"Derived from AES 64 and observed friction for trust_safety."},{"key":"efficiency","score":52,"sample_size":2,"rationale":"Derived 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Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","Source: https://help.doordash.com/consumers/s/"]},"trust":{"score":0.38,"level":"low","reporter_count":1,"deduplicated_evidence_count":1,"quarantined_count":0,"rationale":"Trust is based on 1 deduplicated trusted run from 1 reporter."},"dimensions":[{"key":"reachability","score":70,"sample_size":3,"rationale":"Derived from AES 82 and observed friction for reachability."},{"key":"navigability","score":82,"sample_size":3,"rationale":"Derived from AES 82 and observed friction for navigability."},{"key":"task_completability","score":70,"sample_size":3,"rationale":"Derived from AES 82 and observed friction for task_completability."},{"key":"transactability","score":82,"sample_size":3,"rationale":"Derived from AES 82 and observed friction for transactability."},{"key":"recoverability","score":70,"sample_size":3,"rationale":"Derived from AES 82 and observed friction for recoverability."},{"key":"policy_parseability","score":82,"sample_size":3,"rationale":"Derived from AES 82 and observed friction for policy_parseability."},{"key":"trust_safety","score":82,"sample_size":3,"rationale":"Derived from AES 82 and observed friction for trust_safety."},{"key":"efficiency","score":70,"sample_size":3,"rationale":"Derived from AES 82 and observed friction for efficiency."}],"segments":[{"segment":{"stack":"codex-browser-loop","model":"gpt-5","browser_runtime":"codex-in-app-browser","identity_class":"agent_user"},"aes":100,"outcome_rate":1,"sample_size":1,"confidence":{"score":0.23,"level":"low","sample_size":1,"rationale":"Confidence reflects 0.11 effective weight, Wilson bounds 0.02819-1, and Beta posterior mean 0.526389."},"freshness":{"updated_at":"2026-06-09T11:40:20.341Z","age_days":7.7,"status":"aging","rationale":"Latest evidence is 7.7 days old."},"known_blockers":[]}],"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use public help/contact pages only until the user is present and has authorized account-specific support.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}],"incidents":[],"confidence":{"score":0.28,"level":"low","sample_size":8,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-17T03:22:11.498Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":8,"source_tiers":["public_web_observation"],"evidence_ids":["public-doordash-cancel-order","public-doordash-cancel-refund-status","loop-1781004092772-doordash-com-food-local-cancel-order","public-doordash-missing-item","public-doordash-quality-guarantee","top100-customer_support-13-doordashcom-customer-supportorder-issue","loop-1781005220247-doordash-com-customer-support-order-issue"],"latest_evidence_id":"loop-1781005220247-doordash-com-customer-support-order-issue","notes":["DoorDash documents cancellation from a live order's Help flow, with refund or credit depending on restaurant confirmation and Dasher assignment.","Source: https://help.doordash.com/en-us/consumers/article/how-do-i-cancel-my-order","DoorDash documents missing or incorrect item reporting through Order Issues, with possible photo evidence and circumstance-specific resolution.","Source: https://help.doordash.com/en-us/consumers/article/my-order-was-missing-an-item-incorrect-order","Source: https://help.doordash.com/en-us/consumers/article/terms-of-the-quality-guarantee","Official public support/help source was used for a read-only preflight. 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