{"site":"duolingo.com","overall_health":"degraded","tasks":[{"site":"duolingo.com","task":"subscriptions.cancel","health":"degraded","aes":82,"outcome_rate":0.819,"known_blockers":["login_required","2fa_user_present"],"recipe_uri":"recipe://duolingo.com/subscriptions.cancel/public-preflight-v1","policy_notes":{"public_path":"Super Duolingo official public help/billing source -> account, membership, subscription, or plan-management area -> cancel, turn off renewal, downgrade, or route to the documented billing provider; stop before any final confirmation unless the user explicitly approves.","task_family":"cancel","seo_angle":"Super Duolingo cancellation flow for AI agents: blockers, guardrails, and confirmation signals","confidence_note":"Official public source was used for a read-only workflow preflight. Account-specific availability, billing owner, fees, refunds, and final confirmation still require user-present authentication.","launch_set":"first_300_public_preflight"},"confidence":{"score":0.29,"level":"low","sample_size":3,"rationale":"Confidence reflects 0.81 effective weight, Wilson bounds 0.117731-0.993515, and Beta posterior mean 0.592055."},"freshness":{"updated_at":"2026-06-17T02:28:12.731Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":3,"source_tiers":["public_web_observation"],"evidence_ids":["top100-subscriptions-48-duolingocom-subscriptionscancel","loop-1781012493478-duolingo-com-subscriptions-cancel"],"latest_evidence_id":"top100-subscriptions-48-duolingocom-subscriptionscancel","notes":["Official public source was used for a read-only workflow preflight. Account-specific availability, billing owner, fees, refunds, and final confirmation still require user-present authentication.","Source: https://support.duolingo.com/hc/en-us/articles/115004068043-How-do-I-cancel-my-Super-Duolingo-subscription"]},"trust":{"score":0.38,"level":"low","reporter_count":1,"deduplicated_evidence_count":1,"quarantined_count":0,"rationale":"Trust is based on 1 deduplicated trusted run from 1 reporter."},"dimensions":[{"key":"reachability","score":70,"sample_size":3,"rationale":"Derived from AES 82 and observed friction for reachability."},{"key":"navigability","score":82,"sample_size":3,"rationale":"Derived from AES 82 and observed friction for navigability."},{"key":"task_completability","score":82,"sample_size":3,"rationale":"Derived from AES 82 and observed friction for task_completability."},{"key":"transactability","score":82,"sample_size":3,"rationale":"Derived from AES 82 and observed friction for transactability."},{"key":"recoverability","score":82,"sample_size":3,"rationale":"Derived from AES 82 and observed friction for recoverability."},{"key":"policy_parseability","score":82,"sample_size":3,"rationale":"Derived from AES 82 and observed friction for policy_parseability."},{"key":"trust_safety","score":82,"sample_size":3,"rationale":"Derived from AES 82 and observed friction for trust_safety."},{"key":"efficiency","score":70,"sample_size":3,"rationale":"Derived from AES 82 and observed friction for efficiency."}],"segments":[{"segment":{"stack":"codex-browser-loop","model":"gpt-5","browser_runtime":"codex-in-app-browser","identity_class":"agent_user"},"aes":100,"outcome_rate":1,"sample_size":1,"confidence":{"score":0.23,"level":"low","sample_size":1,"rationale":"Confidence reflects 0.11 effective weight, Wilson bounds 0.028244-1, and Beta posterior mean 0.526438."},"freshness":{"updated_at":"2026-06-09T13:41:33.609Z","age_days":7.6,"status":"aging","rationale":"Latest evidence is 7.6 days old."},"known_blockers":[]}],"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use only official public policy/help pages until the user is present and authenticated.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."}]},{"site":"duolingo.com","task":"education.cancel_subscription","health":"degraded","aes":75,"outcome_rate":0.747,"known_blockers":["login_required","dark_pattern_cancel"],"recipe_uri":"recipe://duolingo.com/education.cancel_subscription/public-preflight-v1","policy_notes":{"public_path":"Settings/Subscription -> cancel; cancellation path varies by purchase channel (web vs App Store vs Google Play). Requires login; store-billed plans cancel in the store.","task_family":"cancel","seo_angle":"Cancelling Duolingo Super: Web vs App Store vs Google Play","confidence_note":"Cancellation documented but channel-dependent; the store-billing branch is the key pitfall.","launch_set":"first_300_public_preflight"},"confidence":{"score":0.31,"level":"low","sample_size":4,"rationale":"Confidence reflects 1.16 effective weight, Wilson bounds 0.131749-0.982867, and Beta posterior mean 0.590692."},"freshness":{"updated_at":"2026-06-17T02:28:12.731Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":4,"source_tiers":["public_web_observation"],"evidence_ids":["top100-education-8-duolingocom-educationcancel-subscription","loop-1781004949754-duolingo-com-education-cancel-subscription"],"latest_evidence_id":"top100-education-8-duolingocom-educationcancel-subscription","notes":["Cancellation documented but channel-dependent; the store-billing branch is the key pitfall.","Source: https://www.duolingo.com/","Source: https://support.duolingo.com/hc/en-us/articles/360034706152"]},"trust":{"score":0.38,"level":"low","reporter_count":1,"deduplicated_evidence_count":1,"quarantined_count":0,"rationale":"Trust is based on 1 deduplicated trusted run from 1 reporter."},"dimensions":[{"key":"reachability","score":63,"sample_size":4,"rationale":"Derived from AES 75 and observed friction for reachability."},{"key":"navigability","score":63,"sample_size":4,"rationale":"Derived from AES 75 and observed friction for navigability."},{"key":"task_completability","score":75,"sample_size":4,"rationale":"Derived from AES 75 and observed friction for task_completability."},{"key":"transactability","score":75,"sample_size":4,"rationale":"Derived from AES 75 and observed friction for transactability."},{"key":"recoverability","score":75,"sample_size":4,"rationale":"Derived from AES 75 and observed friction for recoverability."},{"key":"policy_parseability","score":75,"sample_size":4,"rationale":"Derived from AES 75 and observed friction for policy_parseability."},{"key":"trust_safety","score":75,"sample_size":4,"rationale":"Derived from AES 75 and observed friction for trust_safety."},{"key":"efficiency","score":75,"sample_size":4,"rationale":"Derived from AES 75 and observed friction for efficiency."}],"segments":[{"segment":{"stack":"codex-browser-loop","model":"gpt-5","browser_runtime":"codex-in-app-browser","identity_class":"agent_user"},"aes":100,"outcome_rate":1,"sample_size":1,"confidence":{"score":0.23,"level":"low","sample_size":1,"rationale":"Confidence reflects 0.11 effective weight, Wilson bounds 0.028189-1, and Beta posterior mean 0.526388."},"freshness":{"updated_at":"2026-06-09T11:35:49.848Z","age_days":7.7,"status":"aging","rationale":"Latest evidence is 7.7 days old."},"known_blockers":[]}],"recommended_actions":[{"priority":"high","actor":"agent","action":"Keep the user present for any login, identity verification, or payment step.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}],"incidents":[],"confidence":{"score":0.3,"level":"low","sample_size":7,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-17T02:28:12.731Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":7,"source_tiers":["public_web_observation"],"evidence_ids":["top100-subscriptions-48-duolingocom-subscriptionscancel","loop-1781012493478-duolingo-com-subscriptions-cancel","top100-education-8-duolingocom-educationcancel-subscription","loop-1781004949754-duolingo-com-education-cancel-subscription"],"latest_evidence_id":"loop-1781004949754-duolingo-com-education-cancel-subscription","notes":["Official public source was used for a read-only workflow preflight. Account-specific availability, billing owner, fees, refunds, and final confirmation still require user-present authentication.","Source: https://support.duolingo.com/hc/en-us/articles/115004068043-How-do-I-cancel-my-Super-Duolingo-subscription","Cancellation documented but channel-dependent; the store-billing branch is the key pitfall.","Source: https://www.duolingo.com/","Source: https://support.duolingo.com/hc/en-us/articles/360034706152"]},"trust":{"score":0.38,"level":"low","reporter_count":2,"deduplicated_evidence_count":2,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use only official public policy/help pages until the user is present and authenticated.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"high","actor":"agent","action":"Keep the user present for any login, identity verification, or payment step.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}