{"site":"grubhub.com","overall_health":"degraded","tasks":[{"site":"grubhub.com","task":"customer_support.order_issue","health":"degraded","aes":74,"outcome_rate":0.736,"known_blockers":["login_required","human_handoff_required","dynamic_dom_unstable"],"recipe_uri":"recipe://grubhub.com/customer_support.order_issue/public-preflight-v1","policy_notes":{"public_path":"Grubhub official public help/contact source -> select account, order, billing, refund, warranty, complaint, or service issue -> collect required identifiers and stop before submitting any support request, chat, claim, appeal, or account-recovery action.","task_family":"support","seo_angle":"Grubhub customer support preflight for AI agents: account gates, handoffs, and case signals","confidence_note":"Official public support/help source was used for a read-only preflight. Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","launch_set":"first_300_public_preflight"},"confidence":{"score":0.29,"level":"low","sample_size":3,"rationale":"Confidence reflects 0.81 effective weight, Wilson bounds 0.095864-0.986608, and Beta posterior mean 0.568248."},"freshness":{"updated_at":"2026-06-17T04:27:30.970Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":3,"source_tiers":["public_web_observation"],"evidence_ids":["top100-customer_support-15-grubhubcom-customer-supportorder-issue","loop-1781005448594-grubhub-com-customer-support-order-issue"],"latest_evidence_id":"top100-customer_support-15-grubhubcom-customer-supportorder-issue","notes":["Official public support/help source was used for a read-only preflight. Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","Source: https://www.grubhub.com/help/contact-us"]},"trust":{"score":0.38,"level":"low","reporter_count":1,"deduplicated_evidence_count":1,"quarantined_count":0,"rationale":"Trust is based on 1 deduplicated trusted run from 1 reporter."},"dimensions":[{"key":"reachability","score":62,"sample_size":3,"rationale":"Derived from AES 74 and observed friction for reachability."},{"key":"navigability","score":74,"sample_size":3,"rationale":"Derived from AES 74 and observed friction for navigability."},{"key":"task_completability","score":62,"sample_size":3,"rationale":"Derived from AES 74 and observed friction for task_completability."},{"key":"transactability","score":74,"sample_size":3,"rationale":"Derived from AES 74 and observed friction for transactability."},{"key":"recoverability","score":62,"sample_size":3,"rationale":"Derived from AES 74 and observed friction for recoverability."},{"key":"policy_parseability","score":74,"sample_size":3,"rationale":"Derived from AES 74 and observed friction for policy_parseability."},{"key":"trust_safety","score":74,"sample_size":3,"rationale":"Derived from AES 74 and observed friction for trust_safety."},{"key":"efficiency","score":62,"sample_size":3,"rationale":"Derived from AES 74 and observed friction for efficiency."}],"segments":[{"segment":{"stack":"codex-browser-loop","model":"gpt-5","browser_runtime":"codex-in-app-browser","identity_class":"agent_user"},"aes":40,"outcome_rate":0.4,"sample_size":1,"confidence":{"score":0.23,"level":"low","sample_size":1,"rationale":"Confidence reflects 0.11 effective weight, Wilson bounds 0.004553-0.989815, and Beta posterior mean 0.494727."},"freshness":{"updated_at":"2026-06-09T11:44:08.697Z","age_days":7.7,"status":"aging","rationale":"Latest evidence is 7.7 days old."},"known_blockers":["dynamic_dom_unstable"]}],"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use public help/contact pages only until the user is present and has authorized account-specific support.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]},{"site":"grubhub.com","task":"food_local.order_pickup_delivery","health":"degraded","aes":68,"outcome_rate":0.679,"known_blockers":["login_required","human_handoff_required","dynamic_dom_unstable"],"recipe_uri":"recipe://grubhub.com/food_local.order_pickup_delivery/public-preflight-v1","policy_notes":{"public_path":"Official public order, menu, delivery, pickup, or help page -> identify location/address/menu/order context and availability cues; stop before cart mutation, account sign-in, payment, place order, support chat, cancellation, or refund submission.","task_family":"lookup","seo_angle":"Grubhub ordering and delivery: AI agent preflight checklist","confidence_note":"Official public order/menu/delivery/help page was used as a read-only preflight source. No cart, checkout, live order, delivery, support, or refund action was performed.","launch_set":"first_300_public_preflight"},"confidence":{"score":0.28,"level":"low","sample_size":3,"rationale":"Confidence reflects 0.81 effective weight, Wilson bounds 0.082042-0.980453, and Beta posterior mean 0.551717."},"freshness":{"updated_at":"2026-06-17T04:27:30.970Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":3,"source_tiers":["public_web_observation"],"evidence_ids":["top100-food_local-4-grubhubcom-food-localorder-pickup-delivery","loop-1781004610516-grubhub-com-food-local-order-pickup-delivery"],"latest_evidence_id":"top100-food_local-4-grubhubcom-food-localorder-pickup-delivery","notes":["Official public order/menu/delivery/help page was used as a read-only preflight source. No cart, checkout, live order, delivery, support, or refund action was performed.","Source: https://www.grubhub.com/"]},"trust":{"score":0.38,"level":"low","reporter_count":1,"deduplicated_evidence_count":1,"quarantined_count":0,"rationale":"Trust is based on 1 deduplicated trusted run from 1 reporter."},"dimensions":[{"key":"reachability","score":56,"sample_size":3,"rationale":"Derived from AES 68 and observed friction for reachability."},{"key":"navigability","score":68,"sample_size":3,"rationale":"Derived from AES 68 and observed friction for navigability."},{"key":"task_completability","score":56,"sample_size":3,"rationale":"Derived from AES 68 and observed friction for task_completability."},{"key":"transactability","score":68,"sample_size":3,"rationale":"Derived from AES 68 and observed friction for transactability."},{"key":"recoverability","score":56,"sample_size":3,"rationale":"Derived from AES 68 and observed friction for 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0.515914."},"freshness":{"updated_at":"2026-06-09T18:18:20.072Z","age_days":7.4,"status":"aging","rationale":"Latest evidence is 7.4 days old."},"evidence":{"sample_size":1,"source_tiers":["public_web_observation"],"evidence_ids":["loop-1781029099923-grubhub-com-food-local-find-order-issue-help"],"latest_evidence_id":"loop-1781029099923-grubhub-com-food-local-find-order-issue-help","notes":["Status is derived from reported runs stored in this server process."]},"trust":{"score":0.38,"level":"low","reporter_count":1,"deduplicated_evidence_count":1,"quarantined_count":0,"rationale":"Trust is based on 1 deduplicated trusted run from 1 reporter."},"dimensions":[{"key":"reachability","score":68,"sample_size":1,"rationale":"Derived from AES 80 and observed friction for reachability."},{"key":"navigability","score":80,"sample_size":1,"rationale":"Derived from AES 80 and observed friction for navigability."},{"key":"task_completability","score":80,"sample_size":1,"rationale":"Derived from AES 80 and observed friction for task_completability."},{"key":"transactability","score":80,"sample_size":1,"rationale":"Derived from AES 80 and observed friction for transactability."},{"key":"recoverability","score":80,"sample_size":1,"rationale":"Derived from AES 80 and observed friction for recoverability."},{"key":"policy_parseability","score":80,"sample_size":1,"rationale":"Derived from AES 80 and observed friction for policy_parseability."},{"key":"trust_safety","score":80,"sample_size":1,"rationale":"Derived from AES 80 and observed friction for trust_safety."},{"key":"efficiency","score":80,"sample_size":1,"rationale":"Derived from AES 80 and observed friction for efficiency."}],"segments":[{"segment":{"stack":"codex-browser-loop","model":"gpt-5","browser_runtime":"codex-in-app-browser","identity_class":"agent_user"},"aes":80,"outcome_rate":0.8,"sample_size":1,"confidence":{"score":0.23,"level":"low","sample_size":1,"rationale":"Confidence reflects 0.11 effective weight, Wilson 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old."},"evidence":{"sample_size":7,"source_tiers":["public_web_observation"],"evidence_ids":["top100-customer_support-15-grubhubcom-customer-supportorder-issue","loop-1781005448594-grubhub-com-customer-support-order-issue","top100-food_local-4-grubhubcom-food-localorder-pickup-delivery","loop-1781004610516-grubhub-com-food-local-order-pickup-delivery","loop-1781029099923-grubhub-com-food-local-find-order-issue-help"],"latest_evidence_id":"loop-1781029099923-grubhub-com-food-local-find-order-issue-help","notes":["Official public support/help source was used for a read-only preflight. Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","Source: https://www.grubhub.com/help/contact-us","Official public order/menu/delivery/help page was used as a read-only preflight source. No cart, checkout, live order, delivery, support, or refund action was performed.","Source: https://www.grubhub.com/","Status is derived from reported runs stored in this server process."]},"trust":{"score":0.38,"level":"low","reporter_count":3,"deduplicated_evidence_count":3,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use public help/contact pages only until the user is present and has authorized account-specific support.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."},{"priority":"medium","actor":"agent","action":"Do not place orders, alter active carts, submit support claims, open chats, cancel orders, or enter payment during public collection.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Use preflight output as the execution guardrail and report the final outcome.","expected_impact":"Improves future confidence and catches drift."}]}