{"site":"hertz.com","overall_health":"blocked","tasks":[{"site":"hertz.com","task":"customer_support.rental_car_help","health":"degraded","aes":72,"outcome_rate":0.719,"known_blockers":["login_required","human_handoff_required","dynamic_dom_unstable"],"recipe_uri":"recipe://hertz.com/customer_support.rental_car_help/public-preflight-v1","policy_notes":{"public_path":"Hertz official public help/contact source -> select account, order, billing, refund, warranty, complaint, or service issue -> collect required identifiers and stop before submitting any support request, chat, claim, appeal, or account-recovery action.","task_family":"support","seo_angle":"Hertz customer support preflight for AI agents: account gates, handoffs, and case signals","confidence_note":"Official public support/help source was used for a read-only preflight. Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","launch_set":"first_300_public_preflight"},"confidence":{"score":0.28,"level":"low","sample_size":3,"rationale":"Confidence reflects 0.81 effective weight, Wilson bounds 0.091586-0.984866, and Beta posterior mean 0.563266."},"freshness":{"updated_at":"2026-06-17T04:27:30.970Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":3,"source_tiers":["public_web_observation"],"evidence_ids":["top100-customer_support-31-hertzcom-customer-supportrental-car-help","loop-1781006669121-hertz-com-customer-support-rental-car-help"],"latest_evidence_id":"top100-customer_support-31-hertzcom-customer-supportrental-car-help","notes":["Official public support/help source was used for a read-only preflight. Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","Source: https://www.hertz.com/rentacar/customersupport/index.jsp"]},"trust":{"score":0.38,"level":"low","reporter_count":1,"deduplicated_evidence_count":1,"quarantined_count":0,"rationale":"Trust is based on 1 deduplicated trusted run from 1 reporter."},"dimensions":[{"key":"reachability","score":60,"sample_size":3,"rationale":"Derived from AES 72 and observed friction for reachability."},{"key":"navigability","score":72,"sample_size":3,"rationale":"Derived from AES 72 and observed friction for navigability."},{"key":"task_completability","score":60,"sample_size":3,"rationale":"Derived from AES 72 and observed friction for task_completability."},{"key":"transactability","score":72,"sample_size":3,"rationale":"Derived from AES 72 and observed friction for transactability."},{"key":"recoverability","score":60,"sample_size":3,"rationale":"Derived from AES 72 and observed friction for recoverability."},{"key":"policy_parseability","score":72,"sample_size":3,"rationale":"Derived from AES 72 and observed friction for policy_parseability."},{"key":"trust_safety","score":72,"sample_size":3,"rationale":"Derived from AES 72 and observed friction for trust_safety."},{"key":"efficiency","score":60,"sample_size":3,"rationale":"Derived from AES 72 and observed friction for efficiency."}],"segments":[{"segment":{"stack":"codex-browser-loop","model":"gpt-5","browser_runtime":"codex-in-app-browser","identity_class":"agent_user"},"aes":40,"outcome_rate":0.4,"sample_size":1,"confidence":{"score":0.23,"level":"low","sample_size":1,"rationale":"Confidence reflects 0.11 effective weight, Wilson bounds 0.004554-0.989811, and Beta posterior mean 0.494725."},"freshness":{"updated_at":"2026-06-09T12:04:29.196Z","age_days":7.7,"status":"aging","rationale":"Latest evidence is 7.7 days old."},"known_blockers":["dynamic_dom_unstable"]}],"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use public help/contact pages only until the user is present and has authorized account-specific support.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]},{"site":"hertz.com","task":"travel.find_reservation_cancel_change_help","health":"blocked","aes":0,"outcome_rate":0,"known_blockers":["navigation_failed"],"recipe_uri":null,"policy_notes":{},"confidence":{"score":0.23,"level":"low","sample_size":1,"rationale":"Confidence reflects 0.11 effective weight, Wilson bounds 0-0.971652, and Beta posterior mean 0.473467."},"freshness":{"updated_at":"2026-06-09T18:41:21.355Z","age_days":7.4,"status":"aging","rationale":"Latest evidence is 7.4 days old."},"evidence":{"sample_size":1,"source_tiers":["public_web_observation"],"evidence_ids":["loop-1781030481157-hertz-com-travel-find-reservation-cancel-change-help"],"latest_evidence_id":"loop-1781030481157-hertz-com-travel-find-reservation-cancel-change-help","notes":["Status is derived from reported runs stored in this server process."]},"trust":{"score":0.38,"level":"low","reporter_count":1,"deduplicated_evidence_count":1,"quarantined_count":0,"rationale":"Trust is based on 1 deduplicated trusted run from 1 reporter."},"dimensions":[{"key":"reachability","score":0,"sample_size":1,"rationale":"Derived from AES 0 and observed friction for reachability."},{"key":"navigability","score":0,"sample_size":1,"rationale":"Derived from AES 0 and observed friction for navigability."},{"key":"task_completability","score":0,"sample_size":1,"rationale":"Derived from AES 0 and observed friction for task_completability."},{"key":"transactability","score":0,"sample_size":1,"rationale":"Derived from AES 0 and observed friction for transactability."},{"key":"recoverability","score":0,"sample_size":1,"rationale":"Derived from AES 0 and observed friction for recoverability."},{"key":"policy_parseability","score":0,"sample_size":1,"rationale":"Derived from AES 0 and observed friction for policy_parseability."},{"key":"trust_safety","score":0,"sample_size":1,"rationale":"Derived from AES 0 and observed friction for trust_safety."},{"key":"efficiency","score":0,"sample_size":1,"rationale":"Derived from AES 0 and observed friction for efficiency."}],"segments":[{"segment":{"stack":"codex-browser-loop","model":"gpt-5","browser_runtime":"codex-in-app-browser","identity_class":"agent_user"},"aes":0,"outcome_rate":0,"sample_size":1,"confidence":{"score":0.23,"level":"low","sample_size":1,"rationale":"Confidence reflects 0.11 effective weight, Wilson bounds 0-0.971652, and Beta posterior mean 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old."},"evidence":{"sample_size":1,"source_tiers":["public_web_observation"],"evidence_ids":["loop-1781016791844-hertz-com-travel-modify-car-rental"],"latest_evidence_id":"loop-1781016791844-hertz-com-travel-modify-car-rental","notes":["Status is derived from reported runs stored in this server process."]},"trust":{"score":0.38,"level":"low","reporter_count":1,"deduplicated_evidence_count":1,"quarantined_count":0,"rationale":"Trust is based on 1 deduplicated trusted run from 1 reporter."},"dimensions":[{"key":"reachability","score":40,"sample_size":1,"rationale":"Derived from AES 40 and observed friction for reachability."},{"key":"navigability","score":40,"sample_size":1,"rationale":"Derived from AES 40 and observed friction for navigability."},{"key":"task_completability","score":40,"sample_size":1,"rationale":"Derived from AES 40 and observed friction for task_completability."},{"key":"transactability","score":40,"sample_size":1,"rationale":"Derived from AES 40 and observed friction for transactability."},{"key":"recoverability","score":40,"sample_size":1,"rationale":"Derived from AES 40 and observed friction for recoverability."},{"key":"policy_parseability","score":40,"sample_size":1,"rationale":"Derived from AES 40 and observed friction for policy_parseability."},{"key":"trust_safety","score":40,"sample_size":1,"rationale":"Derived from AES 40 and observed friction for trust_safety."},{"key":"efficiency","score":40,"sample_size":1,"rationale":"Derived from AES 40 and observed friction for efficiency."}],"segments":[{"segment":{"stack":"codex-http-loop","model":"gpt-5","browser_runtime":"http-fetch-after-browser-unavailable","identity_class":"agent_user"},"aes":40,"outcome_rate":0.4,"sample_size":1,"confidence":{"score":0.23,"level":"low","sample_size":1,"rationale":"Confidence reflects 0.11 effective weight, Wilson bounds 0.004566-0.989784, and Beta posterior mean 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Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","Source: https://www.hertz.com/rentacar/customersupport/index.jsp","Status is derived from reported runs stored in this server process."]},"trust":{"score":0.38,"level":"low","reporter_count":3,"deduplicated_evidence_count":3,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use public help/contact pages only until the user is present and has authorized account-specific support.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."},{"priority":"medium","actor":"agent","action":"Use preflight output as the execution guardrail and report the final outcome.","expected_impact":"Improves future confidence and catches drift."}]}