{"site":"hilton.com","overall_health":"constrained","tasks":[{"site":"hilton.com","task":"travel.manage_hotel_reservation","health":"degraded","aes":82,"outcome_rate":0.817,"known_blockers":["login_required","2fa_user_present","hidden_modal"],"recipe_uri":"recipe://hilton.com/travel.manage_hotel_reservation/public-preflight-v1","policy_notes":{"public_path":"Official reservation lookup, find-reservation, or help page exposes the path to review hotel booking details, cancellation windows, and modification options.","task_family":"cancel","seo_angle":"Hilton Hotel Reservations: AI Agent Cancellation and Lookup Preflight","confidence_note":"Official pages make the booking-management surface clear; property-specific terms require a reservation lookup.","launch_set":"first_300_public_preflight"},"confidence":{"score":0.29,"level":"low","sample_size":3,"rationale":"Confidence reflects 0.81 effective weight, Wilson bounds 0.117248-0.993403, and Beta posterior mean 0.591565."},"freshness":{"updated_at":"2026-06-17T03:21:06.319Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":3,"source_tiers":["public_web_observation"],"evidence_ids":["top100-travel-8-hiltoncom-travelmanage-hotel-reservation","loop-1781004930755-hilton-com-travel-manage-hotel-reservation"],"latest_evidence_id":"top100-travel-8-hiltoncom-travelmanage-hotel-reservation","notes":["Official pages make the booking-management surface clear; property-specific terms require a reservation lookup.","Source: https://help.hilton.com/"]},"trust":{"score":0.38,"level":"low","reporter_count":1,"deduplicated_evidence_count":1,"quarantined_count":0,"rationale":"Trust is based on 1 deduplicated trusted run from 1 reporter."},"dimensions":[{"key":"reachability","score":70,"sample_size":3,"rationale":"Derived from AES 82 and observed friction for reachability."},{"key":"navigability","score":82,"sample_size":3,"rationale":"Derived from AES 82 and observed friction for navigability."},{"key":"task_completability","score":82,"sample_size":3,"rationale":"Derived from AES 82 and observed friction for task_completability."},{"key":"transactability","score":82,"sample_size":3,"rationale":"Derived from AES 82 and observed friction for transactability."},{"key":"recoverability","score":82,"sample_size":3,"rationale":"Derived from AES 82 and observed friction for recoverability."},{"key":"policy_parseability","score":82,"sample_size":3,"rationale":"Derived from AES 82 and observed friction for policy_parseability."},{"key":"trust_safety","score":82,"sample_size":3,"rationale":"Derived from AES 82 and observed friction for trust_safety."},{"key":"efficiency","score":70,"sample_size":3,"rationale":"Derived from AES 82 and observed friction for efficiency."}],"segments":[{"segment":{"stack":"codex-browser-loop","model":"gpt-5","browser_runtime":"codex-in-app-browser","identity_class":"agent_user"},"aes":80,"outcome_rate":0.8,"sample_size":1,"confidence":{"score":0.23,"level":"low","sample_size":1,"rationale":"Confidence reflects 0.11 effective weight, Wilson bounds 0.018061-0.998852, and Beta posterior mean 0.515832."},"freshness":{"updated_at":"2026-06-09T11:35:30.845Z","age_days":7.7,"status":"aging","rationale":"Latest evidence is 7.7 days old."},"known_blockers":["login_required","hidden_modal"]}],"recommended_actions":[{"priority":"medium","actor":"agent","action":"Do not cancel, modify dates, redeem points, or add payment without explicit user approval.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."}]},{"site":"hilton.com","task":"customer_support.reservation_or_loyalty_help","health":"degraded","aes":78,"outcome_rate":0.783,"known_blockers":["login_required","human_handoff_required","hidden_modal"],"recipe_uri":"recipe://hilton.com/customer_support.reservation_or_loyalty_help/public-preflight-v1","policy_notes":{"public_path":"Hilton official public help/contact source -> select account, order, billing, refund, warranty, complaint, or service issue -> collect required identifiers and stop before submitting any support request, chat, claim, appeal, or account-recovery action.","task_family":"support","seo_angle":"Hilton customer support preflight for AI agents: account gates, handoffs, and case signals","confidence_note":"Official public support/help source was used for a read-only preflight. 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Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","Source: https://help.hilton.com/s/"]},"trust":{"score":0.38,"level":"low","reporter_count":1,"deduplicated_evidence_count":1,"quarantined_count":0,"rationale":"Trust is based on 1 deduplicated trusted run from 1 reporter."},"dimensions":[{"key":"reachability","score":66,"sample_size":3,"rationale":"Derived from AES 78 and observed friction for reachability."},{"key":"navigability","score":78,"sample_size":3,"rationale":"Derived from AES 78 and observed friction for navigability."},{"key":"task_completability","score":66,"sample_size":3,"rationale":"Derived from AES 78 and observed friction for task_completability."},{"key":"transactability","score":78,"sample_size":3,"rationale":"Derived from AES 78 and observed friction for transactability."},{"key":"recoverability","score":66,"sample_size":3,"rationale":"Derived from AES 78 and observed friction for 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0.49469."},"freshness":{"updated_at":"2026-06-09T18:22:24.536Z","age_days":7.4,"status":"aging","rationale":"Latest evidence is 7.4 days old."},"evidence":{"sample_size":1,"source_tiers":["public_web_observation"],"evidence_ids":["loop-1781029344370-hilton-com-travel-find-reservation-cancel-change-help"],"latest_evidence_id":"loop-1781029344370-hilton-com-travel-find-reservation-cancel-change-help","notes":["Status is derived from reported runs stored in this server process."]},"trust":{"score":0.38,"level":"low","reporter_count":1,"deduplicated_evidence_count":1,"quarantined_count":0,"rationale":"Trust is based on 1 deduplicated trusted run from 1 reporter."},"dimensions":[{"key":"reachability","score":40,"sample_size":1,"rationale":"Derived from AES 40 and observed friction for reachability."},{"key":"navigability","score":40,"sample_size":1,"rationale":"Derived from AES 40 and observed friction for 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summaries."},"freshness":{"updated_at":"2026-06-17T03:21:06.319Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":7,"source_tiers":["public_web_observation"],"evidence_ids":["top100-travel-8-hiltoncom-travelmanage-hotel-reservation","loop-1781004930755-hilton-com-travel-manage-hotel-reservation","top100-customer_support-29-hiltoncom-customer-supportreservation-or-loyalty-help","loop-1781006577410-hilton-com-customer-support-reservation-or-loyalty-help","loop-1781029344370-hilton-com-travel-find-reservation-cancel-change-help"],"latest_evidence_id":"loop-1781029344370-hilton-com-travel-find-reservation-cancel-change-help","notes":["Official pages make the booking-management surface clear; property-specific terms require a reservation lookup.","Source: https://help.hilton.com/","Official public support/help source was used for a read-only preflight. 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