{"site":"nordstrom.com","overall_health":"degraded","tasks":[{"site":"nordstrom.com","task":"commerce.return","health":"degraded","aes":72,"outcome_rate":0.72,"known_blockers":["login_required"],"recipe_uri":"recipe://commerce.return/nordstrom-returns-exchanges/v1","policy_notes":{"observation_method":"public_official_help_or_docs_page","observation_date":"2026-06-17","return_path":"start_free_return_account_or_guest_order_number_zip","guest_support":"order_number_and_zip_code","exception_branches":"final_sale_third_party_special_items","source_urls":"https://www.nordstrom.com/browse/services/return-policy"},"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.080966-0.986852, and Beta posterior mean 0.557037."},"freshness":{"updated_at":"2026-06-17T03:23:50.087Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-nordstrom-returns-exchanges","public-nordstrom-guest-return"],"latest_evidence_id":"public-nordstrom-guest-return","notes":["Nordstrom documents returns and exchanges with guest return paths using order number and ZIP code, while final sale, third-party sellers, and special items can differ.","Source: https://www.nordstrom.com/browse/services/return-policy"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":60,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for reachability."},{"key":"navigability","score":72,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for navigability."},{"key":"task_completability","score":72,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for task_completability."},{"key":"transactability","score":72,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for transactability."},{"key":"recoverability","score":72,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for recoverability."},{"key":"policy_parseability","score":72,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for policy_parseability."},{"key":"trust_safety","score":72,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for trust_safety."},{"key":"efficiency","score":72,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use Nordstrom's guest return path when order identifiers are available.","expected_impact":"Creates a cleaner agent return route for shoppers without account login."}]},{"site":"nordstrom.com","task":"commerce.check_return_policy","health":"degraded","aes":86,"outcome_rate":0.86,"known_blockers":["login_required"],"recipe_uri":"recipe://nordstrom.com/commerce.check_return_policy/public-preflight-v1","policy_notes":{"public_path":"Official public return, refund, order-help, buyer-protection, or tracking page -> read policy, exceptions, account/order requirements, and self-service entry points; stop before any account, cart, label, refund, cancellation, or payment action.","task_family":"return","seo_angle":"Nordstrom returns and refunds: AI agent preflight checklist","confidence_note":"Official public policy/help page was used for a read-only preflight. Item-specific and order-specific outcomes still require a user-present canary.","launch_set":"first_300_public_preflight"},"confidence":{"score":0.29,"level":"low","sample_size":3,"rationale":"Confidence reflects 0.81 effective weight, Wilson bounds 0.1296-0.996095, and Beta posterior mean 0.604015."},"freshness":{"updated_at":"2026-06-17T03:23:50.087Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":3,"source_tiers":["public_web_observation"],"evidence_ids":["top100-commerce-13-nordstromcom-commercecheck-return-policy","loop-1781005215568-nordstrom-com-commerce-check-return-policy"],"latest_evidence_id":"top100-commerce-13-nordstromcom-commercecheck-return-policy","notes":["Official public policy/help page was used for a read-only preflight. Item-specific and order-specific outcomes still require a user-present canary.","Source: https://www.nordstrom.com/browse/services/return-policy"]},"trust":{"score":0.38,"level":"low","reporter_count":1,"deduplicated_evidence_count":1,"quarantined_count":0,"rationale":"Trust is based on 1 deduplicated trusted run from 1 reporter."},"dimensions":[{"key":"reachability","score":74,"sample_size":3,"rationale":"Derived from AES 86 and observed friction for reachability."},{"key":"navigability","score":86,"sample_size":3,"rationale":"Derived from AES 86 and observed friction for navigability."},{"key":"task_completability","score":86,"sample_size":3,"rationale":"Derived from AES 86 and observed friction for task_completability."},{"key":"transactability","score":86,"sample_size":3,"rationale":"Derived from AES 86 and observed friction for transactability."},{"key":"recoverability","score":86,"sample_size":3,"rationale":"Derived from AES 86 and observed friction for recoverability."},{"key":"policy_parseability","score":86,"sample_size":3,"rationale":"Derived from AES 86 and observed friction for policy_parseability."},{"key":"trust_safety","score":86,"sample_size":3,"rationale":"Derived from AES 86 and observed friction for trust_safety."},{"key":"efficiency","score":86,"sample_size":3,"rationale":"Derived from AES 86 and observed friction for efficiency."}],"segments":[{"segment":{"stack":"codex-browser-loop","model":"gpt-5","browser_runtime":"codex-in-app-browser","identity_class":"agent_user"},"aes":80,"outcome_rate":0.8,"sample_size":1,"confidence":{"score":0.23,"level":"low","sample_size":1,"rationale":"Confidence reflects 0.11 effective weight, Wilson bounds 0.018063-0.998852, and Beta posterior mean 0.515833."},"freshness":{"updated_at":"2026-06-09T11:40:15.678Z","age_days":7.7,"status":"aging","rationale":"Latest evidence is 7.7 days old."},"known_blockers":["login_required"]}],"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use public policy pages for planning only; 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Item-specific and order-specific outcomes still require a user-present canary.","Status is derived from reported runs stored in this server process."]},"trust":{"score":0.36,"level":"low","reporter_count":2,"deduplicated_evidence_count":2,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use Nordstrom's guest return path when order identifiers are available.","expected_impact":"Creates a cleaner agent return route for shoppers without account login."},{"priority":"medium","actor":"agent","action":"Use public policy pages for planning only; require user-present account, order, receipt, or payment context before starting a return, refund, cancellation, checkout, or shipment lookup.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Use preflight output as the execution guardrail and report the final outcome.","expected_impact":"Improves future confidence and catches drift."}]}