{"site":"turo.com","overall_health":"degraded","tasks":[{"site":"turo.com","task":"customer_support.trip_or_claim_help","health":"degraded","aes":77,"outcome_rate":0.774,"known_blockers":["login_required","human_handoff_required","hidden_modal"],"recipe_uri":"recipe://turo.com/customer_support.trip_or_claim_help/public-preflight-v1","policy_notes":{"public_path":"Turo official public help/contact source -> select account, order, billing, refund, warranty, complaint, or service issue -> collect required identifiers and stop before submitting any support request, chat, claim, appeal, or account-recovery action.","task_family":"support","seo_angle":"Turo customer support preflight for AI agents: account gates, handoffs, and case signals","confidence_note":"Official public support/help source was used for a read-only preflight. 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Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","Source: https://help.turo.com/"]},"trust":{"score":0.38,"level":"low","reporter_count":1,"deduplicated_evidence_count":1,"quarantined_count":0,"rationale":"Trust is based on 1 deduplicated trusted run from 1 reporter."},"dimensions":[{"key":"reachability","score":65,"sample_size":3,"rationale":"Derived from AES 77 and observed friction for reachability."},{"key":"navigability","score":77,"sample_size":3,"rationale":"Derived from AES 77 and observed friction for navigability."},{"key":"task_completability","score":65,"sample_size":3,"rationale":"Derived from AES 77 and observed friction for task_completability."},{"key":"transactability","score":77,"sample_size":3,"rationale":"Derived from AES 77 and observed friction for transactability."},{"key":"recoverability","score":65,"sample_size":3,"rationale":"Derived from AES 77 and observed friction for 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