{"site":"uber.com","overall_health":"degraded","tasks":[{"site":"uber.com","task":"customer_support.ride_issue","health":"degraded","aes":78,"outcome_rate":0.783,"known_blockers":["login_required","human_handoff_required"],"recipe_uri":"recipe://uber.com/customer_support.ride_issue/public-preflight-v1","policy_notes":{"public_path":"Uber official public help/contact source -> select account, order, billing, refund, warranty, complaint, or service issue -> collect required identifiers and stop before submitting any support request, chat, claim, appeal, or account-recovery action.","task_family":"support","seo_angle":"Uber customer support preflight for AI agents: account gates, handoffs, and case signals","confidence_note":"Official public support/help source was used for a read-only preflight. Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","launch_set":"first_300_public_preflight"},"confidence":{"score":0.29,"level":"low","sample_size":3,"rationale":"Confidence reflects 0.81 effective weight, Wilson bounds 0.10783-0.990775, and Beta posterior mean 0.581599."},"freshness":{"updated_at":"2026-06-17T04:25:21.859Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":3,"source_tiers":["public_web_observation"],"evidence_ids":["top100-customer_support-18-ubercom-customer-supportride-issue","loop-1781005622256-uber-com-customer-support-ride-issue"],"latest_evidence_id":"top100-customer_support-18-ubercom-customer-supportride-issue","notes":["Official public support/help source was used for a read-only preflight. Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","Source: https://help.uber.com/"]},"trust":{"score":0.38,"level":"low","reporter_count":1,"deduplicated_evidence_count":1,"quarantined_count":0,"rationale":"Trust is based on 1 deduplicated trusted run from 1 reporter."},"dimensions":[{"key":"reachability","score":66,"sample_size":3,"rationale":"Derived from AES 78 and observed friction for reachability."},{"key":"navigability","score":78,"sample_size":3,"rationale":"Derived from AES 78 and observed friction for navigability."},{"key":"task_completability","score":66,"sample_size":3,"rationale":"Derived from AES 78 and observed friction for task_completability."},{"key":"transactability","score":78,"sample_size":3,"rationale":"Derived from AES 78 and observed friction for transactability."},{"key":"recoverability","score":66,"sample_size":3,"rationale":"Derived from AES 78 and observed friction for recoverability."},{"key":"policy_parseability","score":78,"sample_size":3,"rationale":"Derived from AES 78 and observed friction for policy_parseability."},{"key":"trust_safety","score":78,"sample_size":3,"rationale":"Derived from AES 78 and observed friction for trust_safety."},{"key":"efficiency","score":66,"sample_size":3,"rationale":"Derived from AES 78 and observed friction for efficiency."}],"segments":[{"segment":{"stack":"codex-browser-loop","model":"gpt-5","browser_runtime":"codex-in-app-browser","identity_class":"agent_user"},"aes":80,"outcome_rate":0.8,"sample_size":1,"confidence":{"score":0.23,"level":"low","sample_size":1,"rationale":"Confidence reflects 0.11 effective weight, Wilson bounds 0.018047-0.998853, and Beta posterior mean 0.51582."},"freshness":{"updated_at":"2026-06-09T11:47:02.357Z","age_days":7.7,"status":"aging","rationale":"Latest evidence is 7.7 days old."},"known_blockers":["login_required"]}],"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use public help/contact pages only until the user is present and has authorized account-specific support.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}],"incidents":[],"confidence":{"score":0.29,"level":"low","sample_size":3,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-17T04:25:21.859Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":3,"source_tiers":["public_web_observation"],"evidence_ids":["top100-customer_support-18-ubercom-customer-supportride-issue","loop-1781005622256-uber-com-customer-support-ride-issue"],"latest_evidence_id":"loop-1781005622256-uber-com-customer-support-ride-issue","notes":["Official public support/help source was used for a read-only preflight. Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","Source: https://help.uber.com/"]},"trust":{"score":0.38,"level":"low","reporter_count":1,"deduplicated_evidence_count":1,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use public help/contact pages only until the user is present and has authorized account-specific support.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}