{"site":"xfinity.com","overall_health":"constrained","tasks":[{"site":"xfinity.com","task":"customer_support.cancel_service","health":"constrained","aes":49,"outcome_rate":0.49,"known_blockers":["login_required","human_handoff_required","hidden_fee"],"recipe_uri":"recipe://customer_support.cancel_service/xfinity-cancel-services/v1","policy_notes":{"observation_method":"public_official_help_or_docs_page","observation_date":"2026-06-17","cancellation_path":"self_service_or_support_questions","equipment_return":"digital_return_center_store_or_ups_label","final_bill":"prorates_equipment_charges_installment_balances_possible","source_urls":"https://www.xfinity.com/support/articles/important-information-when-canceling-services | https://www.xfinity.com/support/articles/returning-your-equipment"},"confidence":{"score":0.27,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.038617-0.9583, and Beta posterior mean 0.497407."},"freshness":{"updated_at":"2026-06-17T03:21:06.178Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-xfinity-cancel-services","public-xfinity-return-equipment"],"latest_evidence_id":"public-xfinity-return-equipment","notes":["Xfinity documents cancellation and final-bill considerations plus equipment return through Digital Return Center, retail store, or UPS label, with serial-number and receipt evidence important.","Source: https://www.xfinity.com/support/articles/important-information-when-canceling-services","Source: https://www.xfinity.com/support/articles/returning-your-equipment"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":37,"sample_size":2,"rationale":"Derived from AES 49 and observed friction for reachability."},{"key":"navigability","score":49,"sample_size":2,"rationale":"Derived from AES 49 and observed friction for navigability."},{"key":"task_completability","score":37,"sample_size":2,"rationale":"Derived from AES 49 and observed friction for task_completability."},{"key":"transactability","score":37,"sample_size":2,"rationale":"Derived from AES 49 and observed friction for transactability."},{"key":"recoverability","score":37,"sample_size":2,"rationale":"Derived from AES 49 and observed friction for recoverability."},{"key":"policy_parseability","score":49,"sample_size":2,"rationale":"Derived from AES 49 and observed friction for policy_parseability."},{"key":"trust_safety","score":37,"sample_size":2,"rationale":"Derived from AES 49 and observed friction for trust_safety."},{"key":"efficiency","score":37,"sample_size":2,"rationale":"Derived from AES 49 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"high","actor":"agent","action":"Couple Xfinity cancellation with equipment-return evidence.","expected_impact":"Reduces post-cancellation fee risk from unreturned or mismatched equipment."},{"priority":"high","actor":"agent","action":"Require total-price verification immediately before final submission.","expected_impact":"Reduces high-regret transaction errors."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]},{"site":"xfinity.com","task":"customer_support.service_or_billing_help","health":"degraded","aes":77,"outcome_rate":0.766,"known_blockers":["login_required","human_handoff_required"],"recipe_uri":"recipe://xfinity.com/customer_support.service_or_billing_help/public-preflight-v1","policy_notes":{"public_path":"Xfinity official public help/contact source -> select account, order, billing, refund, warranty, complaint, or service issue -> collect required identifiers and stop before submitting any support request, chat, claim, appeal, or account-recovery action.","task_family":"support","seo_angle":"Xfinity customer support preflight for AI agents: account gates, handoffs, and case signals","confidence_note":"Official public support/help source was used for a read-only preflight. 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