{"site":"zoom.us","overall_health":"blocked","tasks":[{"site":"zoom.us","task":"subscriptions.request_refund","health":"blocked","aes":55,"outcome_rate":0.55,"known_blockers":["login_required","2fa_user_present","captcha","human_handoff_required"],"recipe_uri":"recipe://subscriptions.request_refund/zoom-cancel-subscription/v1","policy_notes":{"observation_method":"public_official_help_or_docs_page","observation_date":"2026-06-17","cancellation_path":"zoom_web_portal_billing_plan_management","refund_branching":"terms_and_purchase_channel_dependent","outstanding_balance":"can_block_cancellation_until_resolved","source_urls":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083524"},"confidence":{"score":0.27,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.048205-0.967208, and Beta posterior mean 0.512963."},"freshness":{"updated_at":"2026-06-17T03:22:11.498Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-zoom-cancel-subscription","public-zoom-refund-constraints"],"latest_evidence_id":"public-zoom-refund-constraints","notes":["Zoom documents self-service plan cancellation, but refund eligibility, third-party purchases, outstanding balances, and robot validation can complicate billing outcomes.","Source: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083524"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":31,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for reachability."},{"key":"navigability","score":55,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for navigability."},{"key":"task_completability","score":31,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for task_completability."},{"key":"transactability","score":55,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for transactability."},{"key":"recoverability","score":43,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for recoverability."},{"key":"policy_parseability","score":55,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for policy_parseability."},{"key":"trust_safety","score":55,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for trust_safety."},{"key":"efficiency","score":19,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"high","actor":"agent","action":"Separate Zoom cancellation from refund-request evidence.","expected_impact":"Avoids overpromising refunds when public docs indicate constrained eligibility."},{"priority":"high","actor":"agent","action":"Avoid autonomous execution and request user-present browser mode.","expected_impact":"Prevents the agent from burning retries against access-control friction."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]},{"site":"zoom.us","task":"subscriptions.cancel","health":"degraded","aes":79,"outcome_rate":0.791,"known_blockers":["login_required","2fa_user_present"],"recipe_uri":"recipe://zoom.us/subscriptions.cancel/public-preflight-v1","policy_notes":{"public_path":"Zoom official public help/billing source -> account, membership, subscription, or plan-management area -> cancel, turn off renewal, downgrade, or route to the documented billing provider; stop before any final confirmation unless the user explicitly approves.","task_family":"cancel","seo_angle":"Zoom cancellation flow for AI agents: blockers, guardrails, and confirmation signals","confidence_note":"Official public source was used for a read-only workflow preflight. 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Account-specific availability, billing owner, fees, refunds, and final confirmation still require user-present authentication.","Source: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687"]},"trust":{"score":0.38,"level":"low","reporter_count":1,"deduplicated_evidence_count":1,"quarantined_count":0,"rationale":"Trust is based on 1 deduplicated trusted run from 1 reporter."},"dimensions":[{"key":"reachability","score":67,"sample_size":3,"rationale":"Derived from AES 79 and observed friction for reachability."},{"key":"navigability","score":79,"sample_size":3,"rationale":"Derived from AES 79 and observed friction for navigability."},{"key":"task_completability","score":79,"sample_size":3,"rationale":"Derived from AES 79 and observed friction for task_completability."},{"key":"transactability","score":79,"sample_size":3,"rationale":"Derived from AES 79 and observed friction for 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Account-specific availability, billing owner, fees, refunds, and final confirmation still require user-present authentication.","Source: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687","Status is derived from reported runs stored in this server process."]},"trust":{"score":0.36,"level":"low","reporter_count":3,"deduplicated_evidence_count":4,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"high","actor":"agent","action":"Separate Zoom cancellation from refund-request evidence.","expected_impact":"Avoids overpromising refunds when public docs indicate constrained eligibility."},{"priority":"high","actor":"agent","action":"Avoid autonomous execution and request user-present browser mode.","expected_impact":"Prevents the agent from burning retries against access-control friction."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."},{"priority":"medium","actor":"agent","action":"Use only official public policy/help pages until the user is present and authenticated.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Use preflight output as the execution guardrail and report the final outcome.","expected_impact":"Improves future confidence and catches drift."}]}