CrawlDex
Customer Support / support portal

Escalate issue

Escalate a support case by summarizing history, impact, policy basis, and requested urgency.

customer_support.escalate_issue unknown human handoff expected browser only
Hold / Collect evidence first

Do not trust this route yet

The current evidence set is too thin for a confident agent decision.

Next: Run a canary or submit a trusted outcome before allowing an agent to attempt this unsupervised.
n/aBest route AES
No site evidence yet
Evidence and trust

untrusted trust

0%
basisNo measured route evidence is attached yet.0
sourceNo trusted source tier is available yet.
nextCollect a trusted run before treating this as a reliable recommendation.
Sites 0 known routes
Evidence 0 none
Confidence low 0%
Freshness unknown unknown
Compatibility matrix

Origin support for this task

OriginHealthAESConfidenceFreshnessBlockers
No site evidence yet. Run a canary or submit an outcome.
Advisory profile

Blockers and completion rules

Typical blockers
human_handoff_requiredpolicy_unparseablelogin_requiredconfirmation_email_missing
Success criteria
  1. Escalation message includes case history, impact, and requested action
  2. Escalation submission or human handoff is captured
  3. New priority, owner, or response expectation is recorded
Recommended actions

Remediation queue

  • highcrawldex
    Run canaries for customer_support.escalate_issue before routing agents through this task. Turns catalog-only task intent into evidence-backed operating guidance.
Agent handoff

Copy this into an agent runbook

customer_support.escalate_issue
Before attempting customer_support.escalate_issue, check CrawlDex. Current verdict: Collect evidence first. Run a canary or submit a trusted outcome before allowing an agent to attempt this unsupervised.
curl -sS -X POST /api/v1/preflight \
  -H 'content-type: application/json' \
  -d '{"site":"choose-site-from-task-map","task":"customer_support.escalate_issue","agent_profile":{"stack":"browser-use","browser_runtime":"playwright"}}'
Preflight contract 
{
  "site": "choose-site-from-task-map",
  "task": "customer_support.escalate_issue",
  "agent_profile": {
    "stack": "browser-use",
    "browser_runtime": "playwright"
  }
}
Evidence notes

Source caveats

No evidence notes.