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Site reliability report

Can AI agents use Aetna?

Yes - CrawlDex has 4 measured tasks for Aetna, based on 6 observations. Last verified Jun 16, 2026.

YesLast verified Jun 16, 2026Based on 6 observations

AES

88

88% outcome signal

88
Success 52%Handoff 27%Partial 9%Blocked 12%

Task matrix

Measured tasks on Aetna

TaskVerdictAESOutcome splitFreshness
Find in-network doctor
healthcare_admin.find_in_network_doctor
Yes, with a human handoff70
Success 14%Handoff 43%Partial 14%Blocked 29%
fresh
Customer Support / Insurance Help
customer_support.insurance_help
Yes, with a human handoff80
Success 19%Handoff 46%Partial 15%Blocked 20%
fresh
Healthcare Admin / Find Member Card Help
healthcare_admin.find_member_card_help
Yes100
Success 87%Handoff 9%Partial 4%Blocked 0%
fresh
Insurance / Health Claim Or Appeal Lookup
insurance.health_claim_or_appeal_lookup
Yes100
Success 87%Handoff 9%Partial 4%Blocked 0%
fresh

Best and worst task

Where agents have the cleanest path

Best measured task

Healthcare Admin / Find Member Card Help

AES 100 / Yes

Hardest measured task

Find in-network doctor

AES 70 / Yes, with a human handoff

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